Most appeals are resolved within 1-7 business days. Complex cases (Section 3, related accounts) may take 2-4 weeks. We provide timeline estimates after case evaluation.
Our overall success rate is 90%+. For IP complaints, we achieve 90.9% success. For FBA reimbursement claims, we have 100% success. Success depends on case specifics, evidence available, and appeal quality.
Yes, Section 3 suspensions can be appealed, though they're more challenging. Success requires a comprehensive appeal addressing Amazon's concerns with strong evidence and prevention measures.
Required documents include: business registration, passport/national ID, proof of address (utility bill or bank statement within 90 days), bank account verification, and shareholder information (for 25%+ owners).
Common rejection reasons: document mismatch (names/addresses not matching), expired documents, poor image quality, incomplete shareholder information, or business structure issues. We help identify and fix these issues.
File claims through Seller Central > Help > FBA > Inventory issues. Compare your records with Amazon reports, identify discrepancies, and provide evidence (PO numbers, invoices, shipment details). Time limits apply (9-18 months depending on issue type).
You can claim for: lost inventory, damaged items, destroyed inventory, incorrect fees, customer return issues, and in-transit losses. We achieve 100% success rate on valid FBA claims.
Act immediately: 1) Don't ignore it, 2) Don't contact the plaintiff directly, 3) Gather evidence of your business operations, 4) Contact legal counsel. We can connect you with experienced TRO attorneys within 24 hours.
Yes, funds can be recovered through: settlement negotiation, filing a legal response, or waiting for case dismissal. The approach depends on case specifics. We've helped sellers recover 85%+ of frozen funds.
Our pricing is transparent and case-dependent. Standard appeals start at $500. Complex cases (Section 3, TRO) require custom quotes. We offer free case evaluation to provide accurate pricing.
We offer success-based pricing on certain case types. If we don't succeed, you don't pay. Specific terms depend on case type and complexity. Contact us for details.