Service Overview
Choose the exact case type and move into a focused page with risk context, evidence expectations, and practical next steps.
Inauthentic Item Complaints
One weak invoice set or vague appeal can keep the account suspended. These cases require precise sourcing proof and a credible action path.
Product Condition Complaints
Used sold as new and not-as-described complaints often signal process failures in prep, storage, or fulfillment handling.
Buyer-Seller Communication Issues
Messaging misuse can be treated as manipulative behavior, especially when combined with review or off-platform patterns.
Food and Product Safety Issues
Safety cases can escalate quickly and usually require stronger records than normal policy violations.
Listing Policy Violations
Policy flags around restricted claims, detail page abuse, or prohibited content can persist if root cause is not clearly addressed.
ASIN / IP Reinstatement
IP complaints can involve rights-owner disputes, documentation gaps, and repeat listing risk if handled loosely.
Order Cancellation / Pricing Errors
Cancellation spikes and pricing policy flags can quickly erode trust signals when inventory and pricing controls are weak.
Account Health Review
Many sellers act only after enforcement. Preventive review can surface policy and process weaknesses earlier.
Product Defect Complaints
Defect complaints can compound quickly when quality control and listing promises are out of sync.
Valid Tracking Rate Issues
Tracking metric failures are often operational, but weak explanations can still cause extended enforcement.
Late Shipment Rate Issues
Late shipment rate breaches often indicate process capacity issues that Amazon expects you to quantify and fix.
Order Defect Rate Issues
ODR includes claims, negative feedback, and chargebacks, so weak handling in one area can affect the full metric.