Question 1

What is Amazon account suspension?

Accepted Answer

Amazon account suspension occurs when Amazon restricts a seller's ability to sell on the platform due to policy violations, performance issues, or verification requirements. Common causes include IP infringement claims, Section 3 violations, KYC verification failures, and performance metric failures.

Question 2

How long does Amazon appeal take?

Accepted Answer

Amazon appeal timeline varies by case type. Simple cases may resolve in 1-7 days, while complex cases like related account suspensions can take 14-30 days. KYC verification typically takes 3-14 days. Account Health Desk helps expedite the process with properly structured appeals.

Question 3

What is KYC verification on Amazon?

Accepted Answer

KYC (Know Your Customer) verification is Amazon's identity verification process for sellers, especially required for European marketplaces. It involves submitting business documents, proof of identity, and proof of address. Account Health Desk has 100% success rate helping sellers pass KYC verification.

Question 4

How do I appeal an Amazon IP infringement?

Accepted Answer

To appeal an Amazon IP infringement complaint, you need to either prove you have the right to sell the product, demonstrate the complaint was in error, or acknowledge and correct the issue. Account Health Desk has 90.9% success rate on IP infringement appeals.

Question 5

What services does Account Health Desk offer?

Accepted Answer

Account Health Desk offers Amazon suspension diagnostics and appeal support including: account reinstatement (90%+ success rate), KYC verification (100% pass rate), FBA reimbursement claims (100% success), TRO defense, IP infringement appeals, and related account suspension resolution.

Diagnostic Preview for Amazon Suspension and Deactivation Notices