FBA Reimbursement Claim Guide 2026: Get Your Money Back
Account Health Desk•2026-03-25•10 min read
FBA Reimbursement Claim Guide 2026
Updated: March 25, 2026
Complete Guide to Getting Your Money Back from Amazon FBA
Amazon loses, damages, or misplaces inventory regularly. Here's exactly how to file successful reimbursement claims.
Types of FBA Reimbursements
1. Lost Inventory
Items Amazon can't locate in their fulfillment centers.
2. Damaged Inventory
Items damaged by Amazon staff or in FCs.
3. Customer Returns Issues
•Customer returned wrong item
•Returned item damaged/missing parts
•Return not actually received
4. Weight/Dimension Errors
Amazon charged wrong fees based on incorrect measurements.
5. Lost Inbound Shipments
Inventory that never made it to Amazon FCs.
Claim Timeline Requirements
Claim Type
Deadline
Lost in FC
18 months
Damaged in FC
18 months
Customer returns
18 months
Inbound shipments
9 months
Fee discrepancies
90 days
How to File Claims
Step 1: Identify the Issue
Check Inventory Adjustments report for negative adjustments.
Step 2: Gather Evidence
•Invoice showing purchase cost
•FBA shipment ID
•ASIN and FNSKU
Step 3: Open a Case
Seller Central → Help → Contact Us → Fulfilled by Amazon → Reimbursement
Step 4: Follow Up
Wait 7 days, then escalate if needed.
*Need help with FBA reimbursements? Contact Account Health Desk for a free audit.*