FBA Reimbursement: How to Claim What Amazon Owes You
Account Health Desk•2026-03-24•12 min read
FBA Reimbursement: How to Claim What Amazon Owes You
Updated: March 24, 2026
Understanding FBA Reimbursements
When Amazon loses, damages, or destroys your inventory, you're entitled to reimbursement.
Common Reimbursement Scenarios
1. Lost Inventory
•Items received but not added to inventory
•Inventory missing during transfer
•Units lost during picking/packing
2. Damaged Inventory
•Items damaged in Amazon warehouses
•Water damage, crushing, or mishandling
•Damaged during customer returns
3. Destroyed Inventory
•Incorrectly marked as unsellable
•Disposed without proper notice
•Missing compensation
Reimbursement Eligibility
Scenario
Time Limit
Eligibility
Lost in warehouse
18 months
Yes
Damaged by Amazon
18 months
Yes
Customer return issues
18 months
Yes
Lost in transit
9 months
Yes
How to File Claims
Step 1: Identify Discrepancies
Compare your records against Amazon's reports.
Step 2: Gather Evidence
•PO numbers
•FNSKU labels
•Shipment details
•Invoice copies
Step 3: Open a Case
1.Go to Seller Central > Help
2.Choose "FBA" > "Inventory issues"
3.Select specific issue type
4.Provide details and evidence
Key Takeaways
1.Review inventory reports monthly
2.File claims within time limits
3.Keep detailed records
4.Don't accept inadequate reimbursement
5.Consider professional help for complex cases
*Last updated: March 24, 2026*